20-Year Limited Warranty

Polywood Outdoors, warranties to the original purchaser (“Purchaser”) that, for a period of twenty (20) years of residential use and one (1) year for commercial use from the date of original purchase, under normal use and service conditions, POLYWOOD™ brand high-density polyethylene (HDPE) products shall be free from material defects, and shall not splinter, crack, chip, peel, rot, or suffer structural damage from insect infestation. Further, Poly-Wood warranties that for a period of 30-days from date of purchase all POLYWOOD products shall be free from defects related to workmanship.

Aluminum Frames:

  • Welds and Joints are warranted to not break or crack for 5 years of residential use, 1 year of commercial use
  • Powder Coat Finish is warranted to not peel for 5 years of residential use, 1 year of commercial use

Hardware:

  • Hardware used in production or assembly of POLYWOOD products are warranted to not break for 5 years of residential use, 1 year of commercial use

Proper maintenance of your product is required to support the benefits of this warranty. This warranty is voided in the event that there are indications of abuse or neglect to the furniture. This warranty does not apply to normal wear and tear effects on the furniture, which are received by regular use of the furniture.

For service under this warranty contact the POLYWOOD retailer from whom you purchased the product. When submitting a claim, you will be required to submit the written description of the defect, proof of purchase receipt including the date, and may be asked for photographs of the product to submit to Polywood Outdoors. Warranty claims may be submitted by email to your Sales Rep or fax to (03) 8288 1799. Once documentation has been received and evaluated, Polywood Outdoors’ sole responsibility shall be, at its option, to repair or replace defective component, to repair or replace defective furniture, or authorize repairs by a third party, and the Purchaser will be notified of the solution. Should defective product no longer be available Polywood Outdoors may replace with similar product of our choosing. All returns require a Return Merchandise Authorization prior to being returned. Polywood Outdoors will provide a one-attempt call tag for those items it requires be returned under our warranty. Failure to return product via Polywood Outdoors’ call tag will transfer responsibility to return product to purchaser at their own cost. If product is not returned within 30 days of Return Authorization, Purchaser is responsible for all shipping charges that may apply. All returns must have the RMA # clearly visible on outside of shipping box. Failure to return requested defective product will result in forfeiture of any credit.

Under the POLYWOOD warranty, replacement of defective product will require the purchaser to pay for the replacement. Once the defective product is returned to Polywood Outdoors and evaluation confirms it is defective, credit will be issued to the purchaser. Should purchaser return defective product to Polywood Outdoors prior to shipment of replacement, any credit would be applied to replacement product.

No person or entity is authorised by Polywood Outdoors to make and Polywood Outdoors shall not be bound by any statement or representation as to the quality or performance of POLYWOOD products other than as contained in this warranty. This warranty may not be altered or amended except in a written instrument signed by Polywood Outdoors and Purchaser.
UNDER NO CIRCUMSTANCES WILL POLYWOOD OUTDOORS BE LIABLE FOR SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, WHETHER SUCH DAMAGES ARE SOUGHT IN CONTRACT, IN TORT (INCLUDING BUT NOT LIMITED TO NEGLIGENCE AND STRICT LIABILITY) OR OTHERWISE, AND POLY-WOOD’S LIABILITY WITH RESPECT TO DEFECTIVE PRODUCTS SHALL IN NO EVENT EXCEED THE REPLACEMENT OF SUCH PRODUCTS OR RETURN OF THE PURCHASE PRICE, AS DESCRIBED ABOVE.

Some states do not allow the exclusions or limitations of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

This warranty shall only be applicable and enforceable in the Australia.

This warranty is effective for products purchased on or after 1/10/2012.